Account and Verification
How do I register on Masinery?
Start from Register and choose the correct account type. End users use Masinery to buy or sell machinery. Non-user accounts are for machinery marketers, brokers, dealers, service providers, valuers, transporters, and similar business directory listings.
Why do I need to verify email and mobile?
Email and mobile verification are required before posting offers, sending enquiries as a registered user, reporting offers, or creating a business directory listing. This keeps the marketplace more reliable and reduces spam.
Can I use the dashboard before verification?
Yes, unverified users can login and access the dashboard, but important marketplace actions remain blocked until email and mobile verification are completed.
User Dashboard
What can I manage from the user dashboard?
The dashboard gives access to company information, security, contact verification, My Enquiries, My Offers, Saved Offers, and business directory management for non-user accounts.
What is shown under My Enquiries?
My Enquiries is separated into Received, Sent, Received Offer, Submitted Offer, Ask Price, and Inspection Request. This helps users quickly find normal messages separately from offer negotiation and inspection flows.
What is shown under My Offers?
My Offers includes active, pending, sold, expired, removed, rejected, and saved offer sections. Users can review the status of posted sell offers and buy requirements from one place.
What are Saved Offers?
Saved Offers are listings a logged-in user has saved for later review. On listing pages, use the heart icon to save or remove an offer.
Why do I see alerts on top of the dashboard?
Dashboard alerts inform users about pending verification, account restrictions, submitted offer decisions, revised offers, and other important actions needing attention.
Posting Sell Offers and Buy Requirements
How do I post a sell offer?
Login, verify email and mobile, then choose Post Sell Offer. Add title, category, subcategory specifications, description, price details, location, and photos where available. New and edited sell offers go to admin approval before becoming live.
How do I post a buy requirement?
Login, verify email and mobile, then choose Post Buy Requirement. Buy requirements do not need photographs. New and edited buy requirements also go to admin approval before becoming live.
What happens if an offer expires, is sold, or is removed?
Non-live offers remain viewable with a clear unavailable message, but contact forms, price details, and seller or buyer information are hidden. Communication is paused until the offer is reposted and becomes active again.
Enquiries and Contact Privacy
Can guests send enquiries?
Guests can send a basic message enquiry, but they do not receive seller or buyer contact details. Guest users are encouraged to create an account to track enquiries and receive eligible contact details through the verified enquiry flow.
Can I contact buyer or seller directly?
No. Buyer and seller should not be contacted directly from public pages. Use Send Enquiry, Ask Price, Make an Offer, or Want to Inspect where available. This keeps contact sharing controlled, traceable, and aligned with Masinery privacy rules.
When are contact details shared?
Contact details are not openly shown to guests. Registered verified users receive eligible seller or buyer contact details by email after responding through the enquiry flow. These contact details are also available on the related enquiry page/item in the user dashboard. Future paid membership can allow contact visibility on offer pages according to plan rules.
Can I reply to guest enquiries from My Enquiries?
Guest enquiries are contact-only. The registered receiver can see guest contact details, but normal reply conversation is not available for guest users from My Enquiries.
What is Ask Price?
Ask Price is available on sell offers where the seller has not provided a price. Verified logged-in users can ask the seller to share the expected selling price and terms.
What is Want to Inspect?
Want to Inspect lets a verified logged-in user request inspection discussion for a sell offer. It is tracked separately in My Enquiries under Inspection Request.
Make an Offer Flow
When can I Make an Offer?
Make an Offer is available only for sell offers with a listed price. The submitted amount must be numeric and within the allowed range of the listed price.
Can I submit more than one offer for the same listing?
No. A buyer can submit only one offer for a sell listing. Even if the seller rejects it, the buyer cannot submit another offer for the same listing.
Can the seller revise the offer?
Yes. The seller can send one revised offer to the buyer if the seller finds the buyer genuine. After that, the seller can accept or reject as per the offer flow.
Will both sides receive email updates?
Yes. Buyer and seller receive email notifications when an offer is submitted, revised, accepted, or rejected. Important offer-flow updates also show as dashboard alerts.
Business Directory
Who can list in the business directory?
Non-user accounts can list businesses such as machinery dealers, brokers, resellers, service providers, valuers, dismantling-installation providers, transporters, and similar used machinery marketers.
Is company name mandatory for directory listing?
Yes. Company or business name is mandatory to create a business directory listing.
What can a business directory listing include?
A business listing can include company information, about your company, address, city and country, activity selections, main categories dealt in, services, and posted offers where available.
Does a business listing become live immediately?
No. New and edited business listings go to pending first and become public after admin approval.